Bookings can be made in a proper form on the website, by phone or email until two days before the activity, or directly in one of our sail stands. The booking is subject to availability, the timing of activity and weather conditions. You will have your place guarantee after confirmation of these factors on the part of our company.
To make a reservation you must have at least 18 years old and all the people accompanying you must have knowledge of this information. You need to fill a form and wait for a positive response to your booking request.
2. Booking fee
This company reserves the right to request a booking fee amounting to 25% of the activity in question, per person, payable at time of booking.
This company reserves the right to cancel the activity for reasons unrelated to it. We are not responsible for cancellations for the following reasons: natural disasters, weather, system failures or other reasons not dependent on us. In these cases we will reimburse you the money.
The cancellation of a tour by the participant should be made in writing, with at least two working days. If the cancellation does not comply with the stipulated you will be charged a cancellation fee on the full value of the ticket. There shall be no refund of reservation fee for deliberate reasons of cancellation by the participant.
Once the tour has started with the agreement of the participants, it can not be stopped due to wind, temperature, rainfall, waves or other factors outside the company. In case of voluntary termination by the customer, the money will not be returned (for prepaid ticket) or the agreed number of hours will be charged.
3.1. Use of Vessels
This company reserves the right to change the vessel for carrying out the tours, in particular in case of technical problems or adverse weather conditions. In this situation another vessel will be used, and we will charge the agreed upon earlier.
4. Meeting point and departure time
The meeting point will be indicated on the ticket, in you e-mail or indicated by us on during the booking. Given that the delay of the participants could lead to its exclusion from the activity, we asked all participants to be on the meeting point at the stipulated time. The departure time might be subject to changes according with the weather conditions and tidal variation. Please confirm the departure time on he previous day of the activity. The location and time of departure after stopping in the islands for lunch will be informed by the crew. The participants must be there five minutes before departure time. We may suspend the tour for a participant if he does not respect the schedule. In this case there will be no refund.
5. Meals and restaurants
This company doesn’t has its own restaurant services, using external services for that. We are not responsible for any bad services or complaint in this area. In these cases the complaint should be made to the responsible company or person of the requested service.
6. Itineraries, website and brochure information
The schedule and routes and exact time on certain interest point are indicative. Our team works flexibly, some of these moments can be extended or shorten according to the group dynamics. The duration and itinerary of activities are subject to change without previous notice depending on weather and tide.
7. Photos, videos and mailing list
The Passeios Ria Formosa (Ricardo Badalo Unipessoal lda.) reserves the right to include your e-mail on our mailing list to send e-news about the company. During our activities we can take pictures and videos for promoting the company. If you do not want this information o be used, please previously inform verbally our staff and then confirm that intention with a written letter to us.
The Passeios Ria Formosa (Ricardo Badalo Unipessoal lda.) promotes ecotourism activities with natural, cultural and environmental interest. We expect the respect of the natural areas and local lifestyles of the places we visit by the participants of the activities. We also respect the code of conduct of the protected areas according with the ICNB (Biodiversity and Nature Conservation Institute) and we expect that the participants also respect that same code. We reserve the right to suspend or cancel an activity if we find that your behaviour is in conflict with this philosophy and code of conduct.
Passeios Ria Formosa (Ricardo Badalo Unipessoal lda.) has a complain book and report to Tourism de Portugal Bureau.
10. Omission and other questions
In case you don’t find your terms and conditions questions in here you should discuss with Natura Nautica Lda and those are subject to the Portuguese law.